Privacy Policy
Our Commitment to Privacy
FeelCare Home Care Services ("Feel Care", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by clients, families, caregivers, employees, and website visitors.
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FeelCare will make reasonable efforts to protect the client's personal health-related information and will collect, use disclose and retain information in accordance with applicable Alberta and Canadian privacy requirements.Â
Information We CollectÂ
We may collect personal information including:
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Full name
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Phone number
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Email address
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Mailing address
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Emergency contact information
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Information submitted through contact forms
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Information relating to care inquiries, consultations, and service requests
Where necessary to provide services, we may also collect information relating to a client's health, care needs, mobility requirements, and other information required to safely coordinate care.
How We Use Your Information
We may use personal information to:
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Respond to inquiries and requests
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Schedule consultations and assessments
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Coordinate and provide home care services
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Communicate with clients and families
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Maintain service records
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Improve our services
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Meet legal and regulatory obligations
We collect only the information reasonably necessary for these purposes.
ConsentÂ
By providing personal information to Feel Care, you consent to its collection, use, and disclosure for the purposes outlined in this Privacy Policy.
Where required by law, additional consent will be obtained before collecting, using, or disclosing sensitive personal information.
Disclosure of Information
Feel Care does not sell, rent, or trade personal information.
We may disclose information when:
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Authorized by the client or their legal representative;
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Necessary to provide requested services;
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Required by law; or
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Necessary to protect the health, safety, or well-being of a client or others.
Safeguarding Information
We maintain reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Access to personal information is limited to authorized personnel who require the information to perform their duties.
Website Usage and Cookies
Our website may collect limited information such as browser type, device information, IP address, and site usage data to help improve website functionality and user experience.
Cookies may be used to enhance website performance. Users may manage cookie preferences through their browser settings.
Access and Correction Requests
Individuals may request access to their personal information and request corrections where appropriate, subject to applicable legal requirements.
Contact Us
Questions regarding this Privacy Policy may be directed to:
Feel Care Home Care Services
Email: Info.feelcarehhs@gmail.com
Phone: 825-556-2273
Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.